For those of you who don’t know him, Sid, or WhiteAcid has been a frequent poster to the boards and has contributed several tools to the webappsec space, including the POST forwarder tool and the community cookie logger. Recently he found a vulnerability in BeThere’s (his ISP) customer routers, allowing compromise of a lot of people’s home networks. Yes, that’s bad. WhiteAcid’s full disclosure was actually posted here. There’s also a news article at the Register about it.
This was an interesting case from a full disclosure perspective. WhiteAcid was able to demonstrate the issue, and informed the public, to get his ISP off their butts to fix the issue. Granted, it’s not a way to make friends, but their reaction was interesting. First came a cease and desist, then they booted him off their network. Basically, they threatened legal action against him. Here’s a snippet of an email to me from him about this (edited slightly for read-ability):
As for why… Finding the flaw was sort of accidental and once I had it I had to release it. I’ve always thought Full disclosure was a good way to do things, the best way to get companies off their lazy behinds and in gear, that’s why I posted everything publicly. I don’t regret any of it, in fact, if anything I only regret censoring at my ISPs request.
I know a lot of people have said I shouldn’t have released the passwords, that that was pointless. But I felt I should give out all the information, bad guys can get the password easily anyway. Besides, had I not released the password, virus (a friend of mine) may never had bothered writing the perl script (which he commented to the blog) which would fix the flaw.
This was interesting because their reaction was not to immediately alert their customer base of the flaw, but rather to kick WhiteAcid off their network. I’ve seen this sort of behavior more times that I can count. Companies feel that by putting the crook behind bars their unlocked door no longer matters and the bank is now secure. Not only that they spend countless hours in legal fees, PR headaches, dealing with authorities, etc… and none of it makes them any more secure.
In this case, especially given their reaction, I would doubt that many researchers will release anything about their state of security - not to say they will be more secure - far from it. All they did was make themselves a target. Would I stay with their ISP given this information? Doubtful, since they are more interested in their public image than customer security. Clearly, they have a lot to learn about damage control.