I don’t think I need to introduce this email, I think it speaks for itself:
Valued Road Runner Business Class Customer,
This email is in regards to the Time Warner (Road Runner) account for the following location
The Road Runner Abuse Control Department has received a complaint of network abuse originating from a computer connected to your cable modem. We recognize that most Internet abuse complaints are the result of computers infected with viruses/worms or compromised by a trojan horse( a.k.a. “trojan” for short). Trojans allow malicious third parties to gain access to your system(s) for the purpose of using your Internet connection to intentionally commit the abuse in question. The abuse commonly comes in the form of either unsolicited email ( a.k.a. “spam”) or port scanning (connection attempts to other systems across the Internet for the purpose of finding vulnerable systems to infect or exploit). However, if not addressed in a timely manner, your machine(s) potentially may be used for other more illegal activities
A portion of the complaint we have received is copied below for your review:
|date |id |virusname |ip
|2010-04-14 02:20:04 CEST |514019 |unknown_html_RFI
|220.127.116.11 |ckers.org |http://ha.ckers.org/xss.js
If your recognize this activity and it was intentionally sent, you may be in violation of our Acceptable Use Policy (AUP) and it’s important that you contact us immediately to discuss. If you do not recognize this, you likely have a compromised or infected system connected to your cable modem and will need to take action to clean and secure all Internet connected-computers as soon as possible. We take these complaints very seriously and further substantiated complaints could, at some point, require us to disable your cable modem in an effort to protect the integrity of our network. We obviously have no desire to interfere with your ability to conduct business and would prefer to not take such action, so please pursue whatever measures are necessary (up to and including the formatting of hard drives and/or assistance from a third party IT professional) to correct the problem with due urgency.
If it would be helpful, Road Runner does offer free anti-virus and firewall software for commercial use. You will need your Road Runner account information to register the software, so you may need to contact your local Time Warner office for assistance. For more information, please visit the following link:
Additionally, we have a suggested course of action on our Website, but please be aware that it is intended for use by residential customers to clean a single computer and may not be feasible for use in a commercial environment. Moreover, some of the suggested software is licensed for personal use only. We cannot accept responsibility for compliance with software licenses, so please be aware of rules and restrictions related to the installation and use of any applications suggested. If interested in this course of action, please visit the following link:
If you have a network connected via a router, you may be able to view the router logs, looking for either a large amount of email activity or the port scanning activity specified above. This may indicate which computer is the offending system and thus help you simplify the solution.
The corrective action taken is entirely your responsibility. We are merely making contact to alert you to the problem in an effort to both protect our network and enforce our policies. But we ask that you do take corrective action as soon as possible and contact us to advise, preferably by simply replying to this email. Also feel free to contact us with any questions you have regarding this issue.
Time Warner Cable (Road Runner) Abuse Control, Regional Office